Frequently Asked Questions
Everything you need to know about your Mercer experience.
How long does shipping typically take?
Standard shipping takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, The Mercer Brand is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our current collection to reduce our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Mercer garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and laying flat to dry. Avoid bleach and high-heat tumble drying.